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Founding Supporter - Consumer Relations Consortium

Collecting the right debt, from the right consumer, the right way


The Consumer Relations Consortium (“CRC”) was formed by a group of industry executives who believe that a reasonable and knowledgeable voice is needed to address both issues and solutions in the collection industry. We firmly believe that communication – “relations” – is the key to respectful resolution of a consumer’s financial situation.



Our mission is to collaborate with regulatory agencies to affect change resulting in industry reform that not only provides the best level of service to consumers but also ensures the critical role collections plays in the economic cycle survives, and allows product and service providers to continue to make affordable credit available to the Consumer. 


Proactive Outreach

The CRC brings a unique approach to the marketplace by proactively engaging with consumer advocacy groups to bridge the gap of understanding and expectations often present between consumers and collectors. We believe that there is a true common interest among all constituents in the debt collection space; our work will yield solutions to issues that impact the ultimate stakeholder, the Consumer.


Progressive Thought Leaders

Currently with more than 20 member firms, the CRC is open to industry leading and progressive organizations that fall under the Consumer Financial Protection Bureau’s definition of "larger market participants" (LMP). 



  The Consumer Relations Consortium is proud to support the Compliance Professionals Forum and its mission to provide a destination for collaboration among trusted compliance peers.
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