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Resource Library

Resource Library





Our Promise to Members: Powerful Information that is Easily Accessible 


At the Compliance Professionals Forum, we are constantly creating new resources based on member requests and feedback. Members are using our materials to make better operational decisions and improvements to their CMS. The Compliance Professionals Forum is committed to providing innovative and time-saving ways to get members the information they need to safeguard their organizations.





Benchmark Reports


The Compliance Professionals Forum delivers, the kind of practical peer intelligence our members use to figure out how their compliance decisions match up with emerging standards and what specific processes other organizations are using to meet often confusing regulatory requirements. 


Call Monitoring
Company Size and Employee Incentives
Credit Reporting

Convenience Fees


Reports and Toolkits


In a member satisfaction survey, members expressed that our resources are “consistently excellent,” “easy to digest,” “informative,” and “more relevant and up to date” than others in the industry.

Members can visit our store and download thousands of dollars worth of resources for FREE:


501(r), an Introduction and Explanation

Account Documentation

Account Lifecycle Checklist

Call Baiting

Call Monitoring

Call Recording

Call Volume

CFPB Advice to the Consumer

CFPB Exam Prep

CFPB Primer: Compliance Overview

CFPB's Consent Orders Regulating the ARM Industry

Collection Call Compliance

Collection Letters

Compliance Call Scripts

Compliance Overview: UDAAP
Conducting an Internal Audit: Collection Agency Edition

Consumer Disputes

FCC's TCPA Consent Order


Negotiating Service Contracts

Out of Stat Debt

Policies and Procedures Gap Assessment Checklist

Q1: Compliance and Debt Industry Board Education

Regulation E and EFTA: A Guided Tour of the Complex World of Consumer Payments

Regulation E and EFTA Policy and Procedure Workbook

State Law Grid

Staying Compliant – and Out of Court – with the TCPA


Telephone Communication Compliance: The CFPB's Consent Orders


Training: Key Component of Success

Vendor Management



Members have access to all webinar playbacks that include information on data security, CFPB supervisory highlights, 501r, board of director training, conducting internal audits, credit furnishing, credit reporting, first party collections, vendor oversight and more.

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