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Understanding the best way to handle account documentation can be key both in collection efforts and potential debt sales or even litigat...
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Price: $189.00

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Our Lifecycle Checkslist allows an agency to review an account from every angle -- from initial placement to return -- much like the CFPB...
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Price: $159.00

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This Operations Guide, created with information from our insideOperations webinar series, talks through the ins and outs of call monitori...
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Price: $199.00

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This Operations Guide, created with information from our insideOperations webinar series, talks through the ins and outs of call recordin...
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Price: $199.00

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This Operations Guide, created with information from our insideOperations webinar series, talks through the ins and outs of call volume f...
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Price: $199.00

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Updated through February 2017! More than 80 of the CFPB’s most frequently asked questions by consumers about interacting with debt collec...
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Price: $79.00

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These peer-reviewed call scripts are a terrific addition to your agency’s training program. You will learn what to say, when to say it....
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Price: $189.00

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This report details consent orders issued by the CFPB (starting in 2012 and up through the present) and gives best-practice advice for ag...
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Price: $249.00

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Call compliance: what agencies strive for, through training, best practices. Our guide answers some of the tough calls facing the industr...
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Price: $189.00

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This Operations Guide, created with information from our insideOperations webinar series, talks through the ins and outs of collection le...
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Price: $199.00

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