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CFPB Advice to the Consumer

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About the Compliance Professionals Forum Research Library

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UPDATED THROUGH FEB 2017.

The Consumer Financial Protection Bureau hosts more than 80 of the most common consumer questions about debt collection on its Ask CFPB website. And since the Bureau was created for the sole purpose of representing and protecting consumers, debt collectors need to know how the CFPB communicates with them. 

CPF has compiled the answers to more than 80 questions in one user-friendly report, perfect for frequent referencing. Using the CFPB’s guidance as a model for your own compliance priorities, policies and procedures means your company will be able to keep up with the Bureau before it feels the need to examine your agency.

What should you do with this information?

  • What is the best way to negotiate a settlement with a debt collector? (pg. 33)
  • Should I use a debt settlement service to help me deal with my debt and debt collectors?    (pg. 68)
  • How do I choose which credit counselor is right for me? (pg. 66)

This report contains information on:

  • The Basics
  • What Can/Can’t Debt Collectors Do?
  • My Rights, and Communicating with Debt Collectors
  • Debt Collection and Student Loans
  • Debt Collection and the Military
  • Debt Collection and the Deceased
  • Credit Counseling
  • Debt Settlement/Relief/Consolidation Services
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