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Customizable Policies & Procedures Developed by Ontario Systems

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Price: $3,995.00
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The Compliance Professionals Forum strives to provide compelling, informative, and useful products industry-wide. If you are unsatisfied with any product for any reason, you can request a full refund. Please contact or call 240.499.3834.

About the Compliance Professionals Forum Research Library

CPF's Research Library seeks to be one of the most trusted online bookstores for compliance professionals. From reports to checklists to webinars, our products are designed specifically to put you ahead of the game and the regulators.

What to Expect

Once you've completed your purchase for a downloadable product, you can download it by:

  • Logging in to your account. From "My Account," go to the "My Downloadable Products" page to download your products.
  • In the order confirmation email you are sent the product listing will include a download link which you can also use to directly download your purchases.

Click here for a Complimentary Preview: Cease & Desist

Click here for a Complimentary Preview: Compliance Management Committee


Industry advisor Rozanne Andersen's fully customizable model compliance policies are available specifically for collection agencies, debt buyers, and collection law firms!

Creating your own policies and procedures from scratch is a daunting task. Have you covered all of your bases? Are you missing key steps? Are your documents written in clear and actionable language? Are you, in many ways, simply recreating the wheel? Ontario Systems and have a solution for you.


Combining best practices by industry experts, CFPB guidance materials, and recent case law, this set of 48 policies can be customized for your organization and will save you hundreds of hours in research and drafting time. Time that you can instead to devote to building your business. Purchase them today and enhance your compliance program immediately!


Ontario Systems’s policies and procedures are drafted for complete customization, ensuring that these crucial documents reflect your agency’s practices and philosophy. Ninety percent of the work is done for you; Rozanne Andersen has saved you a lot of the heavy lifting.

The policies and procedures are delivered to you via email once purchasers have signed and returned the End User Agreement.

Policies List

  • Call Frequency
  • Call Monitoring and Auditing [Internal]
  • Call Recording and Account Documentation
  • Cease and Desist
  • Cell Phone Contact - TCPA
  • Consumer Communications - Verbal
  • Consumer Communications/Collection Notice
  • Consumer/Third Party Verification [Verbal]
  • Debt Verification - Federal and State
  • Leaving Voice Mail Messages [Not Permitted]
  • Leaving Voice Mail Messages [Permitted]
  • Mini Miranda Disclosure
  • Outbound Electronic Communications
  • Servicemembers Civil Relief Act
  • Skip Tracing - Location Information
  • Validation Notice and Overshadowing
  • Web Site Review/Third Party Debt [With consent]
  • Web Site Review/Third Party Debt [Without consent]
  • Written/Electronic Communication Review
  • Complaint Management & Escalation
  • ECOA
  • Accuracy and Integrity [Data Furnisher Duties - Credit Reporting]
  • Accuracy and Integrity [Direct Consumer Disputes]
  • Accuracy and Integrity [Indirect Dispute ACDV/e-Oscar]
  • Address Discrepancy Notice Response/FCRA
  • Credit Reporting
  • Collection Litigation Management
  • Out of Statute Debt
  • Convenience and Payment Processing Fee
  • Payment Processing [All Types]
  • Post-Dated Checks and Other Payment Instruments
  • Posting Consumer Payments and Account Maintenance
  • Trust Accounting Practices
  • Building Security, Clean Desk & Visitor Access
  • GLBA/Information Security
  • Personal Communication Device Usage
  • Red Flags [Identity Theft Prevention Program]
  • Background Check [Includes FBI Screening]
  • Board of Directors Oversight
  • Compensation and Bonus Structure
  • Compliance Management Committee
  • Compliance Management System
  • Document Retention and Document Destruction
  • Senior Management Oversight
  • Whistleblower

Purchase of policies and procedures require a signed End User Agreement. Payment may be made via credit card or via check through an invoice. For more information, please email

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