Print Page   |   Contact Us   |   Sign In
Member Questions - November

Thank you for your time. 

Survey Results: Member Questions - November


Question:

Are you using your IVR as a method to capture consumer payment data and permissions rather than having a collector get the information?
  • A. Yes (1 out of 9)
  • B. No (8 out of 9)

Question:

If so, when the consumer is transferred did you experience a reduction in actual payments?
  • A. Yes (0 out of 9)
  • B. No (1 out of 9)
  • C. N/A (8 out of 9)

Question:

Are the consumers hanging up rather than entering the needed info?
  • A. Yes (0 out of 9)
  • B. No (1 out of 9)
  • C. N/A (8 out of 9)

Question:

Do you have any input on Compliance Management software? What are you currently using? What did you pass on? What are some hidden issues that you only discovered after implementing the system?

Question:

I am researching North Carolina collection laws and found that "Consumer" means an individual, aggregation of individuals,corporation, company, association, or partnership that has incurred a debt or alleged debt.  

 

With that being the case in North Carolina, is anyone putting the mini Miranda on commercial collection letters?  

  • A. Yes (1 out of 9)
  • B. No (0 out of 9)
  • C. N/A (8 out of 9)

Question:

What "rating scale" are you using in your vendor management efforts:

 

Pass, Needs Work, or Fail

 

or 

 

The CFPB scale of 1-5

  • A. Pass, Needs work or Fail (3 out of 8)
  • B. CFPB Scale of 1-5 (0 out of 8)
  • C. We aren't using a rating scale at all. (5 out of 8)

Question:

Other than Harassment, Attitude of Representative, or Wrong Party, what other categories should be included in an internal complaints policy? This policy would be dealing with complaints NOT disputes.

Association Management Software Powered by YourMembership  ::  Legal